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Read Our Refund Policy

1. SCOPE OF APPLICATION

This policy governs the conditions under which a cancellation, replacement, or refund may be requested for products purchased through Sabores' physical establishment or via digital contact channels (web form, WhatsApp, social media, etc.).

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This policy does not constitute a universal return guarantee and will only apply in the cases described and justified in accordance with current consumer regulations.

2. NATURE OF THE PRODUCT

The products offered by Sabores are mostly:

  • Food and beverages prepared on the spot

  • Products for immediate consumption or with a short shelf life

  • Custom orders made at the customer’s request

In accordance with Spanish and European legislation (Art. 103 of Royal Legislative Decree 1/2007 on consumers and users), perishable products, custom-made items, or those that deteriorate quickly are not eligible for return due to withdrawal, unless they present demonstrable defects or errors.

3. CANCELLATIONS AND MODIFICATIONS

Cancellation of in-store pickup orders:

Cancellations are accepted within 10 minutes of placing the order, provided that preparation has not yet started.

Once the preparation process has begun, cancellations or refunds due to a change of mind will not be accepted.

Order modification:

Any requested changes must be communicated immediately.

Sabores reserves the right to accept or reject modifications depending on the status of the order and the operational workload of the establishment.

4. ERRORS, DEFECTS, AND CLAIMS

When is a full or partial refund accepted?

Sabores offers replacement or refund in the following justified cases:

  • The delivered product does not match the order placed (due to an establishment error).

  • The product is in poor condition, spoiled, or unfit for consumption (not due to external factors such as improper transport by the customer).

  • A demonstrable hygiene or food safety incident occurs.

How to request it:

The claim must be made at the time of delivery or within a reasonable period (maximum 1 hour from delivery).

The return of the affected product or photographic evidence may be required as proof of the issue.

5. REFUND METHOD

If applicable, the refund will be issued using the same payment method used by the customer, unless expressly agreed otherwise.

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The refund will be processed within 24 to 72 business hours.

Cash refunds will not be issued for payments made through digital methods.

6. EXCLUDED PRODUCTS

The following are expressly excluded from refunds:

  • Products that have been fully or partially consumed

  • Orders placed by customer mistake and correctly served

  • Changes of mind after the product has been served or delivered

  • Claims made after improper use, incorrect transport, or outside the allowed timeframe

7. COMMUNICATION CHANNELS FOR CLAIMS

Customers may submit their claims through the following channels:

  • Email: sabores.cliente@gmail.com

  • WhatsApp: via the button enabled on the website

  • In person: Av. de el Rompido, 47, 21450 Cartaya, Huelva

To exercise the right to file a formal complaint, the customer may request an official complaint form at the establishment, in accordance with regional consumer regulations.

8. RIGHT OF RESERVATION

Sabores reserves the right to:

  • Evaluate each refund request individually

  • Reject abusive, fraudulent, or unproven claims

  • Modify this policy at any time, informing of changes through publication on the website www.saborescartaya.com

9. APPLICABLE LEGISLATION

This policy is governed by Spanish and European legislation on consumer and user protection, specifically:

  • Royal Legislative Decree 1/2007, of November 16

  • Law 7/1996 on the Regulation of Retail Trade

  • Commercial Code and specific regional regulations

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